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If you are not completely satisfied with your purchase our return policy lasts 14 days from the date of purchase.

 

RETURN POLICY - IN-STORE PURCHASE

  • For in-store purchases, our policy lasts 14 days from the date of purchase. 
  • Exchange any items within 14 days of purchase. No refunds.*
  • Any clearance, sale, or discounted items are subject to exchanges/ store credit only & are non-refundable.
  • Proof of purchase or receipt required for any returns.
  • Items must be unworn, unwashed, or otherwise unused with all original tags/labels/packaging attached.
  • All financed merchandise is subject to exchanges & store credit only.

PLEASE NOTE:

Returns for purchases that were made in-store aren't applicable through the Online Returns Centre.

If 14 days have gone by from the date of your purchase, unfortunately, we can't offer you a refund/exchange. 

 

 

*Exchanges (if applicable)

If you are not completely satisfied with your product, please visit us in-store to process the exchange or to receive store credit.

*Sale items (if applicable)
Any sale items cannot be refunded. Exchange only.

*Gift Items
If the item was marked as a gift when purchased, you’ll receive a store credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, please contact the gift giver for the original receipt to process the return for store credit.
 
 

RETURN POLICY ONLINE PURCHASES

  • For online purchases, our policy lasts 14 days after delivery. 
  • Exchange or return any items within 14 days after delivery.*
  • Proof of purchase or order confirmation required for any returns.
  • Items must be unworn, unwashed, or otherwise unused with all original tags/labels/packaging attached.
  • All financed merchandise is subject to exchanges & store credit only.
 

PLEASE NOTE:

  • If 14 days have gone by from the day your package was delivered, unfortunately, we can't offer you a refund/exchange.
  • Please return the item in the condition it was packaged and sent. 
  • If there is excessive wrinkling, the return is subject to denial. All items must be unworn, unwashed, or otherwise unused with all original tags/labels/packaging attached.
  • If the return/exchange does not pass inspection, it will be mailed back to you. 
  • It may take up to 7 business days for returns to be processed. 
    To complete your return, we require a receipt/order confirmation or proof of purchase. 
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is denied, then it will be sent back to you.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • Late or Missing Refunds on Credit/Debit Purchases (if applicable) If you haven’t received a refund yet, first contact your bank; it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us or visit us in-store with your proof of purchase and receipt/ order confirmation.
 

ONLINE PURCHASES - RETURN METHODS:

For all returns please click on  RETURN AN ITEM  to process the return.

 

MAIL

Mail to:

P.O. Box 56033 Airways PO, Calgary, Alberta, Canada T2E 8K5

IN-STORE

Return any online purchase in-store. 

Please locate the store closest to you.

Please send all returns by mail or visit us in-store, with the packing slip/invoice included.

 
 
 
 
Address: P.O. Box 56033 Airways PO, Calgary, Alberta, Canada T2E 8K5
Email: [email protected]