RETURN POLICY - IN-STORE PURCHASE

For in-store purchases, our policy lasts 14 days from the date of purchase.
Exchange any items within 14 days of purchase. No refunds.*
Any clearance, sale, or discounted items are subject to exchanges/ store credit only & are non-refundable.
Proof of purchase or receipt required for any returns.
Items must be unworn, unwashed, or otherwise unused with all original tags/labels/packaging attached.
All financed merchandise is subject to exchanges & store credit only.

PLEASE NOTE:

Returns for purchases that were made in-store aren't applicable through the Online Returns Centre.

If 14 days have gone by from the date of your purchase, unfortunately, we can't offer you a refund/exchange.

*Exchanges (if applicable)

If you are not completely satisfied with your product, please visit us in-store to process the exchange or to receive store credit.

*Sale items (if applicable)
Any sale items cannot be refunded. Exchange only.

*Gift Items
If the item was marked as a gift when purchased, you’ll receive a store credit for the value of your return.

If the item wasn’t marked as a gift when purchased, please contact the gift giver for the original receipt to process the return for store credit.

RETURN POLICY - ONLINE PURCHASES

For online purchases, our policy lasts 14 days after delivery.
Exchange or return any items within 14 days after delivery.*
Proof of purchase or order confirmation required for any returns.
Items must be unworn, unwashed, or otherwise unused with all original tags/labels/packaging attached.
All financed merchandise is subject to exchanges & store credit only.

PLEASE NOTE:

If 14 days have gone by from the day your package was delivered, unfortunately, we can't offer you a refund/exchange.
Please return the item in the condition it was packaged and sent.
If there is excessive wrinkling, the return is subject to denial. All items must be unworn, unwashed, or otherwise unused with all original tags/labels/packaging attached.
If the return/exchange does not pass inspection, it will be mailed back to you.
It may take up to 7 business days for returns to be processed.
To complete your return, we require a receipt/order confirmation or proof of purchase.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is denied, then it will be sent back to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Late or Missing Refunds on Credit/Debit Purchases (if applicable) If you haven’t received a refund yet, first contact your bank; it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us or visit us in-store with your proof of purchase and receipt/ order confirmation.

ONLINE PURCHASES - RETURN METHODS:

For all returns please click on RETURN AN ITEM to process the return.

MAIL

Mail to:

P.O. Box 56033 Airways PO, Calgary, Alberta, Canada T2E 8K5

IN-STORE

Return any online purchase in-store.

Please locate the store closest to you.

Please send all returns by mail or visit us in-store, with the packing slip/invoice included.

Address: P.O. Box 56033 Airways PO, Calgary, Alberta, Canada T2E 8K5
Email: [email protected]

Return Policy